Salesforce Admin Certification Practice Test

What is NOT an action available under approval steps in Salesforce?

1. Assigning tasks to users

2. Creating new leads

3. Accepting or rejecting a record

4. Executing optional rejection actions

The correct answer is: Creating new leads

In Salesforce approval processes, the main objective is to manage record approvals through defined steps and actions. The correct answer indicates an action that cannot be executed within the approval steps. Creating new leads is not part of the actions available in an approval process. The approval process is focused on existing records that require review, such as opportunities, cases, or custom objects, rather than generating new records. On the other hand, assigning tasks to users, accepting or rejecting a record, and executing optional rejection actions are integral components of approval processes. These actions help streamline the workflow by allowing users to delegate tasks, determine the fate of a record based on decision criteria, and handle scenarios where a record is not approved appropriately.