Salesforce Admin Certification Practice Test

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What are mobile smart actions in Salesforce?

A set of customizable alerts
A collection of predefined actions only available in Salesforce1
Default actions available in all Salesforce interfaces
External web service commands

The correct answer is: A collection of predefined actions only available in Salesforce1

Mobile smart actions in Salesforce refer to a collection of predefined actions that are specifically designed to enhance the mobile user experience, particularly in the Salesforce1 mobile app. These actions are tailored to support mobile users by providing quick and easy access to critical tasks and common functionalities that can be invoked directly from the mobile interface. The context for this is that Salesforce recognizes the need for efficient mobile engagement, which is why smart actions are crafted to enable users to perform essential functions without navigating away from their current view. This can include plotting a lead, updating records, or other streamlined tasks that fit well within the smaller screen real estate and on-the-go usage scenarios typical of mobile devices. While the other choices may seem plausible, they do not accurately reflect the core definition and functionality of mobile smart actions. For instance, customizable alerts and default actions may not specifically pertain to the mobile emphasis of smart actions, and external web service commands focus more on integration rather than the predefined mobile access that smart actions provide. This specialization is what makes mobile smart actions instrumental for Salesforce users, enhancing productivity and user engagement on mobile platforms.