Salesforce Admin Certification Practice Test

What is meant by 'delegated administration' in Salesforce?

1. Assigning user roles and permissions to different managers

2. Creating a workload for customer service agents

3. A feature that allows for the delegation of certain administration tasks

4. A method for sharing customer data among departments

The correct answer is: A feature that allows for the delegation of certain administration tasks

Delegated administration in Salesforce refers to a feature that enables certain administrative tasks to be assigned to non-administrative users or lower-level administrators. This is particularly beneficial in larger organizations where a full-time admin might not be able to manage all aspects of the system or when there are multiple departments that require specific administrative functions. By allowing these delegated users to perform specific actions—such as managing user access, resetting passwords, or handling certain aspects of data management—organizations can maintain proper governance and efficiency in their Salesforce environment while empowering other users. This decentralization of tasks helps to streamline operations, ensuring that necessary day-to-day administrative functions can be handled promptly and effectively without always requiring the intervention of a full administrator. Therefore, the correct answer highlights the essence of what delegated administration achieves within the Salesforce platform.